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Customer Relations Manager - Finnish speaking

Customer Relations Manager - Finnish speaking

Are you Finnish, Swedish and English speaking? Ready for the journey of a lifetime?

At Minna Technologies, we are on a mission to bring power to the modern consumer through effortless subscription management.

Founded in 2015, with partners such as Swedbank and Danske Bank, we are currently one of Europe's fastest growing FinTech companies. Our world-leading subscription management products reach 10+ million and help people save time, money and effort.

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 About the job - Customer Relations Manager Finland

“Customer Relations Manager”. Quite a fluffy title that comes with a number of meanings, right? Yes, we know it is fluffy. We also know that it was indeed the title that probably first caught your attention, so in order to keep that curiosity of yours going, we have written down this short summary about what it means to us.

As the new Customer Relations Manager in this family of talents, you will be responsible for handling and nurturing the relationships with our beloved end-users in Finland. We believe that great customer relationships are built upon humility, patience and a genuine passion for helping people, and we now need someone just like you to provide that to our users. In order for you to be able to do so, you use chat, email and phone as your magic tools to help our users with whatever questions they have.

Your main tasks will be to set up, prepare and be creative on how we can provide an amazing user relations experience for our Finnish users. You will also be responsible for handling the backoffice tasks, together with the rest of your team. 

What can we improve to help our users? What do they want us to build? How can we maintain a high satisfaction rate? Those are the types of questions you will act upon on a daily basis, and you are also responsible for analyzing and tracking the feedback that we receive. 

One could say that you are the voice of our Finnish users, and it is up to you to share their thoughts and opinions with the rest of Minna. Needless to say, you will be an important part in the journey of conquering the world together with the rest of us. Pretty awesome and inspiring, right? 

For you to be able to thrive in this role, the following attributes are preferable: 

  • Native/Bilingual proficiency in Finnish, English & Swedish is mandatory
  • Experience in working with customer relations
  • You are motivated by both the benefits and the challenges of working in a fast-paced scale-up
  • A passion for helping people and finding new creative solutions on how to do so

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 What we offer you

At Minna Technologies, we strive to have a caring and inspiring work environment where you are encouraged to be yourself, and where you can grow as a person.

We believe in a culture that makes everyone feel appreciated, included and respected. In fact, our aspiration is to create such a good work environment that you will never feel the urge to apply for another job ever again!

In order to create an amazing workplace, we strongly believe that the office must feel like your second home. That is why we put great effort into making our office feel cozy and welcoming. Going to work should be a pleasure!

Besides putting lots of effort into our culture and office, we also offer several other employee benefits. Here is a summary of what you can expect when working at Minna Technologies:

  • Shares in the company
  • Housing in Gothenburg
  • 5 weeks paid vacation
  • Parental leave
  • Computer of your choice
  • Career planning and coaching
  • Team Weeks two times a year
  • Flexible work hours
  • Social gatherings with colleagues (e.g., outdoor activities and board games) 
  • After works
  • Free beverages (smoothies, soft drinks, energy drinks, coffee etc.)
  • Free lunches during workshops and Hackathons

If you would like to learn more about our company culture, we encourage you to check out our instagram page Life at Minna Technologies.

Or, know someone who would be a perfect fit? Let them know!

Gothenburg

Kungstorget 7
411 17 Gothenburg Directions 070 - 037 74 42

Our culture 🎉

Our family consists of highly talented individuals from all over the world. What unites us is our enthusiasm for shaping the future of FinTech.

At Minna, we believe that autonomy and collaboration is more important than hierarchy. We value a caring and equal workplace where you are allowed to grow while being yourself.

By joining our family you will have a lot of fun! Together we regularly organize board game nights, watch movies, play ping pong, engage in different outdoors activities, and travel together.

Already working at Minna Technologies?

Let’s recruit together and find your next colleague.

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