Product Operations Administrator- US Shift
Hiring immediately- if you are interested in starting to make a difference - please reach out!
We are looking for The Product Operation Administrator - US Shift who plays an essential role in enabling us to successfully handle incoming cancellations and supporting inquiries from end-users. This position offers a revolving schedule, perfect for those seeking varied hours or looking to earn income. The main focus of the product operation administrator will be to administer our cancellations in a timely and compliant way, ensuring that we are meeting our SLAs, while working within our order system to handle subscription actions, such as cancellations.
Role Scope
- Handle cancellations with efficiency
- Monitor cancellation status for Merchants
- Initiate different workflows for cancellations at each stage of a cancellation journey with merchants.
- Handle customer service towards end-users with a friendly tone in an efficient way via chat, email and other channels.
- Understand Minna’s Merchant Registry and the different classifications for merchants, services, categories, etc.
- Understand the terms of subscriptions.
- Pull information from our internal system to support Account Management, Sales, and other queries for action processing or merchant-level statuses.
Requirements
- Looking for a role where they can work evenings and weekends.
- Good judgement about how to deliver the very best experience for our customers.
- Fluent in English and comfortable working full-time in it
- At least 1-2 years of experience in previous administrative roles
- Appreciate routine tasks where you can follow clear instructions
- Keen to work in a fast-paced and technologically advanced environment
- Able to balance speed and quality
About us
Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna is a technology partner to top-tier financial institutions, fintech and subscription businesses, providing subscription management functionality for 20+ million banking and fintech customers across the United States, United Kingdom and Europe.
Join us to create a problem-free subscription economy!
Colleagues
Bucharest
About Minna Technologies
Minna connects global banks and fintechs with subscription businesses to give consumers real-time, self-serve subscription management in-app.
We empower over 20 million consumers to manage their subscriptions and recurring payments in one place with control, choice, convenience.
Product Operations Administrator- US Shift
Hiring immediately- if you are interested in starting to make a difference - please reach out!
Loading application form
Already working at Minna Technologies?
Let’s recruit together and find your next colleague.